Business Continuity: Protecting Client Value

In our contemporary business world, unpredictability seems to be the only predictable element. Business owners, from fledgling startups to well-established enterprises, find themselves navigating an ever-changing landscape, teeming with unforeseen challenges and obstacles. 

This fluid environment makes having a robust business continuity plan not only invaluable, but essential. These instructions are a blueprint for safeguarding the hard-earned legacy of business owners. So, why is business continuity planning a non-negotiable facet of a successful relationship with your client? Let’s explore why you should engage your clients in conversations about business continuity and how it relates to their financial security. 

Beyond Immediate Concerns: The Long-Term Vision of Business Continuity

In a recent survey conducted by BEI, we found that only 26% of business owners have created a business continuity plan as a step towards their Exit Plans. However, 61% responded that they have determined what their financial needs are at the time of exit. This presents an opportunity for advisors to engage clients in a discussion of their long-term financial goals. Further, advisors can share how to protect those goals should something unforeseen happen to them in the short-term that would jeopardize their financial security and business stability. 

It is here that the role of business continuity planning becomes paramount. It provides a solid foundation to begin the planning process, regardless of when the owner is planning to exit, or even if they have engaged you to do a full Exit Plan. This planning goes beyond immediate concerns, encouraging business owners to view the bigger picture, focusing on both the preservation and growth of their businesses and the protection of their wealth.

Safeguarding Legacy and Fostering Peace of Mind

At the core of business continuity planning lies the goal of protecting the business should an event happen in the lives of business owners that prevents them from continuing to work in the business. It not only offers a safeguard for the businesses they have painstakingly built, but also promises peace of mind, knowing that their loved ones and employees will have a pathway to navigate through uncertain times.

Business continuity plans and instructions encompass critical components such as initial contacts to be made, actionable steps to be taken in the aftermath of the owner’s sudden departure, and outlines for management responsibilities. This roadmap aims to prevent a vacuum of leadership and direction, providing clear guidelines to steer the business through potentially turbulent phases.

Bridging the Gap to a Secure Post-Business Life

We mentioned previously that a majority of owners have determined their post-exit financial needs. Interestingly, business owners often harbor a misconception regarding their financial outlook. There seems to be a common belief that expenditures will reduce once they step away from their business roles. However, the reality often paints a different picture, with many finding that life post-business demands financial planning akin to, if not exceeding, their current spending patterns. When this misconception is combined with the other assumption that business owners make regarding the value of their businesses, it’s a recipe for financial disaster. 

Once owners have a plan started based on realistic financial expectations and business value, and know how they are going to work with advisors to bridge that gap, it’s imperative to start asking the “what if” questions.

What if 3 years into a 10 year plan, the owner suddenly becomes ill and can no longer work in the business? What if the business has two owners, and one dies unexpectedly and the buy-sell agreement doesn’t address this type of departure? Is there a plan in place to keep the business running profitably so that the owner’s family is taken care of financially when there is a sudden loss of income? As you can see, it becomes imperative for business owners, even those who are reluctant to exit in the near future, to combine business continuity planning with a realistic and forward-thinking financial strategy. 

Creating a Resilient Business: The Role of Advisors in Business Continuity Planning

Advisors play an important role in helping business owners develop a plan that is both flexible and resilient, able to withstand the challenges that might lie ahead.

Creating business continuity instructions is a critical step in this journey. In an ideal scenario, an Exit Plan unfolds seamlessly, transitioning ownership smoothly at the planned juncture. However, real-life is rarely that straightforward, with unexpected eventualities like death, incapacitation, or disputes throwing a wrench in the works.

Business advisors equipped to help business owners foresee these potential hiccups and formulate strategies to mitigate them effectively can show immediate value to their clients, leading to more comprehensive planning engagements. These strategies encompass a set of instructions that serve as a guide for family members and other stakeholders, addressing both personal and business challenges that may arise due to the sudden absence of the business owner.

The Bottom Line: Envisioning a Protected Future

Irrespective of business transitions timelines, business continuity planning emerges as a tool of empowerment, offering stability and foresight amidst uncertainties. It’s a clarion call to business owners to rise above the immediate hurdles and carve out pathways that ensure the protection of their legacies, fostering a future where their businesses not only survive but thrive in the hands of those who follow in their footsteps. Are you prepared to assist owners with this level of planning? Schedule some time with us to view how BEI supports advisors with content and tools to attract, engage, and plan with owners on the topic of business continuity. 

What Does it Mean to Be a Trusted Business Advisor?

In today’s competitive business landscape, business owners face numerous challenges in running their organizations successfully. Between navigating through complex decisions that impact the future, fluctuations in the market, and ever-changing customer demands, developing a business plan that includes exiting one’s business typically falls by the wayside. 

In this dynamic environment, having a trusted business advisor by their side can make a significant difference. In this blog, we’ll explore what it means to be a trusted business advisor and how this role can benefit both your business-owning clients and your advisory practice when it comes to Exit Planning.

Understanding the Role of a Trusted Business Advisor:

Being indispensable to your client and building a relationship based on trust go hand in hand, and goes beyond the traditional role of a typical service provider. They develop a deep understanding of their clients’ business, objectives, and challenges, becoming a valued confidant and strategic partner. This relationship is built on trust, integrity, and a shared commitment to the success of the client’s business. 

Building a Strong Partnership:

To be a trusted business advisor, it’s crucial to establish a strong partnership with your clients. This involves actively listening to their goals, concerns, and vision for the future. By understanding their unique needs and aspirations, you can provide tailored advice and support that aligns with their business objectives. 

Providing Objective and Expert Guidance:

One of the primary responsibilities of a trusted business advisor is to offer objective and expert guidance. This means providing insights and recommendations based on your industry knowledge, experience, and analysis of your clients’ circumstances. Whether it’s strategic planning, financial management, or operational improvements, your expertise can help your clients make informed decisions and avoid potential pitfalls.

Acting as a Sounding Board:

Running a business can be a long, intense journey, and business owners often need someone to bounce ideas off and discuss their challenges. As a trusted business advisor, you can serve as a sounding board for your clients. 

By actively listening and asking thought-provoking questions, you can help them gain clarity, consider different perspectives, and explore innovative solutions. This collaborative approach strengthens the client-advisor relationship and fosters a sense of shared ownership in the decision-making process.

Providing Timely and Relevant Insights:

In a rapidly evolving business landscape, staying ahead of the curve is crucial. A trusted business advisor stays updated with industry trends, market conditions, and regulatory changes. With BEI, we empower you to be the best advisor you can be. With our Free Exit Planning Toolkit, you’ll have access to 15+ resources to get you thinking about ways to get new clients, and engage them in an Exit Planning Process. 

By providing timely and relevant insights, you can help your clients anticipate challenges, identify opportunities, and adapt their strategies accordingly. Sharing industry best practices and success stories can further empower your clients to make informed choices and achieve their business goals.

Nurturing Long-Term Relationships:

Being a trusted business advisor involves nurturing long-term relationships with your clients. This means going beyond project-based interactions and maintaining regular communication. 

By proactively reaching out, staying engaged, and offering ongoing support, you can demonstrate your commitment to their success. Building strong relationships also encourages client loyalty, referrals, and potential collaborations in the future.

The Bottom Line

Being a trusted business advisor is a role of great responsibility and privilege. By developing a deep understanding of your clients’ businesses and acting as a strategic partner, you can help them navigate challenges, make informed decisions, and achieve their goals. Keep in mind that developing an Exit Plan with your client is a journey, are you ready for your next adventure? Check out our recent post Exit Planning as an Advisor’s Next Adventure

Remember, trust is the foundation of this relationship, so always prioritize integrity, confidentiality, and the best interests of your clients. By embodying the traits of a trusted business advisor, you can become an invaluable asset to your business-owning clients and contribute to their long-term success.