Building Resilience in Uncertain Times: A Guide for Advisors

Over the past few years, we’ve witnessed significant shifts in the global business landscape. Businesses, particularly SMEs (Small and medium-sized enterprises), have confronted the trials and tribulations of market disruptions head-on, teaching us valuable lessons about resilience and strategic planning. 

The whispers of a looming economic downturn are growing louder, prompting business owners to strategize for the future. This article explores how effective planning can enable businesses to weather economic uncertainties and emerge stronger, and what you can do as an advisor to better serve your clients. Check out 15+ resources to get you thinking about ways to get new clients!

Embracing the Post-Great Resignation Era:

One of the most fascinating narratives of our recent business environment is the aftermath of the “Great Resignation.”  The mass exodus of employees seeking better opportunities has shifted the responsibility to employers to align with the evolving workforce expectations. This task is challenging enough in stable times, let alone during economic uncertainty.

However, proactive business owners who have initiated future-oriented planning often have an answer to such dilemmas in the form of ‘Golden Handcuffs.’ This concept encourages the retention of key employees and next-tier management by offering incentives that encourage long-term commitment. Encourage your business owner clients to build relationships with key employees early on, solidifying this idea of employee retention. 

These benefits, ranging from exceptional compensation packages to opportunities for ownership and unique perks, are vital elements of a resilient business plan. In the face of economic downturns, such strategies can reduce the risk of losing critical talent to competitors offering greener pastures.

Strengthening through Client Diversification:

Recessions typically impact a broad spectrum of clients, often leading to reduced demand and shrinking margins. Here’s where the age-old wisdom of diversification proves its worth. Having a diverse customer base is not just a driver of your client’s business value but also a critical component of planning for a successful future.

Ask your client, “What would happen if you lost one or two of your biggest customers?” If this thought causes unease, it might be time to consider diversifying. 

You can achieve this by:

  • Developing competitive advantages within products and services.
  • Recruiting strategic management personnel capable of tapping into new client segments.

Guarding The Fort:

As interest rates and inflation costs continue to rise, so do the costs of doing business. Therefore, safeguarding your client’s assets, especially against the siphoning effect of taxes, becomes increasingly vital. Most business owners cherish the idea of minimizing tax obligations. 

However, not many take proactive steps to achieve this goal. This is where you come in as an indispensable advisor. No matter what your client’s goals are, BEI tools and resources empower advisors to approach any planning conversation with confidence. 

The significance of tax minimization becomes particularly critical during economic downturns, as the savings can be channeled towards business operations, investments, or incentivizing top-tier management. The earlier tax-minimization strategies are implemented, the better prepared your clients will be. 

Are you interested in learning more about tax-minimization strategies? Business and Legal Advisors & Madison Fund Service, Ltd. (Madison Tax Advisory) are both BEI Strategic Alliance Members and excel in tax planning & minimization strategies. 

The Bottom Line:

The intersection between planning for a prosperous future and preparing for a potential downturn is more significant than many business owners realize. Proactive planning can bolster your client’s business against the challenges of economic uncertainty. Not convinced? Check out Why Business Advisors are Essential for Planning a Successful Future!

We are dedicated to assisting business advisors in identifying and prioritizing their objectives concerning their clients & businesses, employees, and families. If you’re ready to discuss your future goals and gain insights into possible paths to achieve them, we’re here to help. Feel free to contact us at your earliest convenience.

The Importance of Communication in Succession Planning

As business and financial advisors, you are uniquely positioned to guide clients through the intricate maze of Exit Planning. Beyond the financial forecasts and legal structures, one of the most influential aspects is often deeply personal: communication within the family and their involvement in the planning process. 

In this blog post, we’ll explore the critical role that effective family communication plays in shaping a successful business exit strategy and what you can do as an advisor to facilitate this essential step for your clients.

Understanding the Value of Family Involvement:

Clients’ families can have considerable emotional and financial stakes in a business, particularly in family-owned enterprises. From Navigating Emotional Challenges when considering a business exit to putting the plan in action, the entire family is impacted. Thus, an exit strategy transcends beyond a business transaction—it marks a life-altering transition for the whole family. 

Your role in facilitating clear and consistent communication of business exit objectives can ensure a smoother transition, preserve familial relationships, and safeguard the business’s legacy.

Championing Open Communication:

Remember, it is never too early to plan for the exit of a business. Similarly, the foundation of successful family involvement begins with open, honest, and early communication. Encourage your clients to initiate conversations about their business exit sooner rather than later. 

Provide them with strategies on how to broach the subject, address potential emotional concerns, and create an atmosphere conducive to understanding and collaboration. 

Articulating Goals Clearly:

Assist your clients in formulating and communicating their exit strategy goals. These might include financial maximization, business longevity, or family harmony. With the help of many resources like BEI’s Exit Planning software, you can demonstrate various exit strategies, helping both your clients and their families understand the potential impacts of each scenario on their defined objectives.

Steering Family Participation in Decision-Making:

Family involvement can be a vital asset or a challenging obstacle, depending on how it is handled. Advise your clients on involving their family in the decision-making process, ensuring each member feels heard and valued. 

However, it’s equally crucial to establish boundaries, defining which decisions necessitate collective input and which remain under the client’s purview. In many cases everyone but the owner is ready for retirement. Navigating owner hesitancy can be challenging but can be solved if the entire family is aligned on the future of the business. 

Leveraging Professional Resources:

Complex situations involving multiple family members or intricate business structures may call for additional professional assistance. As an Exit Planning Advisor to business owners, you likely have grown your network to include peers of professionals with a variety of different expertise. Don’t be afraid to lean into those sources and share that knowledge with your clients. 

Advocating Continual Communication:

Guide your clients to maintain regular updates on the Exit Planning process to the family. This practice ensures everyone stays informed, any concerns are addressed promptly, and the plan can be tweaked based on changing circumstances or new information.

The Bottom Line

The path to business Exit Planning is fraught with complexities. As a business advisor, your role extends beyond the financial and legal aspects—you are tasked with navigating the human element of the process. 

By prioritizing family communication and involvement, you’re not just facilitating a business transition; you’re helping safeguard relationships, legacies, and futures.

With BEI’s Exit Planning resources, you’re equipped to guide your clients through this journey effectively. Remember, a meticulously planned exit is as crucial as the entrance, and clear goals, open communication, and family involvement are cornerstones to a successful transition. As you support your clients on this journey, always bear in mind that the path traversed is just as significant as the destination reached.

Everyone but the Owner is Ready for Retirement

Many successful business owners (and their families) look forward to retirement. After years of hard work, retirement allows business owners to kick up their feet and live the dream. But, what if that dream doesn’t exist for your client? What happens to the business and the family when everyone is ready for their retirement except for the owner? In this blog, we delve into the complexities of retirement planning and provide essential guidance for business advisors like you.

Preparing for Life After the Business 

For a business owner, giving up something they’ve nurtured, grown, and given their life to is extremely difficult. Even worse, many business owners fail to recognize just how intertwined their businesses and identities can become. This often leads to problems for the owner, the business, and the owner’s family. 

Whether your client knows when they want to retire or are only thinking about it because they’re being asked, there are a few tips to consider when speaking to your owner clients about this subject. 

  1. Avoid Making Promises That Can’t Be Kept 

Owners resistant to retirement often let assumptions about their timeline prevail among family, employees, and management. If the owners don’t broach the subject on their own, it may be assumed that a child will take over one day or that the owner will sell the company once they reach retirement age. 

A promise that “everything will work out” is an empty one if there isn’t an Exit Plan in place. In the cases of death, disability, or illness – all things that can come abruptly and unexpectedly – a business can quickly be consumed by chaos without a plan in place. It’s important to share with your clients the various ways a business can quickly spiral without a plan in place and the impact of loss of business direction, employees, and customers. 

  1. Get a Taste of Retirement Before Retiring

A great benefit of planning for a successful future is that doing so makes the owner less consequential to the business’ success. In other words, encourage owners to delegate tasks to next-level managers or key employees so they can get a taste of what it’s like to live with a shorter to-do list. This allows the owner to test the retirement waters while also providing the opportunity to see how these managers handle the responsibility. Further, the eventual transition will be more successful if the owner has time to train and support the successor(s) well before they leave. 

One thing to encourage your clients is to explore hobbies they’ve always dreamed of doing, such as traveling or spending more time with their grandchildren. At BEI, we like to pose retirement as an owner’s “next great adventure.” 

Prompting your clients to explore some of these hobbies ahead of retirement provides the trial runs needed to evaluate the owner’s readiness to retire. Asking the right questions at the appropriate time about values-based goals and post-exit plans can really indicate what is important to the owner if they do decide to retire. 

  1. Plan For Retirement (even if there is no plan to)

For some business owners, work is all they’ve ever known, and they like it that way. While there is no shame in this mindset, it can often create dissonance for others and conflict with family members or potential successors. For instance, they might be left in the dark and wonder what happens if they literally die at their desk. 

For this reason, Exit Planning Advisors must encourage owners to plan as though they’ll retire, even if they don’t. Proactive planning helps position the owner’s family for financial independence if the owner were to leave the business due to death, disability or injury. It can also strengthen the business so that when the owner does leave, the people who rely on the business can continue to thrive. 

Conclusion 

Encouraging business owners to look past the day-to-day reality they have been living since the inception of their business is no small feat. However, it is crucial to engage in discussions regarding your clients’ desired lifestyle post-exit in order to determine the necessary steps for achieving their goals. By providing essential insights, strategies, and guidance, advisors can empower owners to navigate retirement challenges and live their post-business life to the fullest extent. 

What Does it Mean to Be a Trusted Business Advisor?

In today’s competitive business landscape, business owners face numerous challenges in running their organizations successfully. Between navigating through complex decisions that impact the future, fluctuations in the market, and ever-changing customer demands, developing a business plan that includes exiting one’s business typically falls by the wayside. 

In this dynamic environment, having a trusted business advisor by their side can make a significant difference. In this blog, we’ll explore what it means to be a trusted business advisor and how this role can benefit both your business-owning clients and your advisory practice when it comes to Exit Planning.

Understanding the Role of a Trusted Business Advisor:

Being indispensable to your client and building a relationship based on trust go hand in hand, and goes beyond the traditional role of a typical service provider. They develop a deep understanding of their clients’ business, objectives, and challenges, becoming a valued confidant and strategic partner. This relationship is built on trust, integrity, and a shared commitment to the success of the client’s business. 

Building a Strong Partnership:

To be a trusted business advisor, it’s crucial to establish a strong partnership with your clients. This involves actively listening to their goals, concerns, and vision for the future. By understanding their unique needs and aspirations, you can provide tailored advice and support that aligns with their business objectives. 

Providing Objective and Expert Guidance:

One of the primary responsibilities of a trusted business advisor is to offer objective and expert guidance. This means providing insights and recommendations based on your industry knowledge, experience, and analysis of your clients’ circumstances. Whether it’s strategic planning, financial management, or operational improvements, your expertise can help your clients make informed decisions and avoid potential pitfalls.

Acting as a Sounding Board:

Running a business can be a long, intense journey, and business owners often need someone to bounce ideas off and discuss their challenges. As a trusted business advisor, you can serve as a sounding board for your clients. 

By actively listening and asking thought-provoking questions, you can help them gain clarity, consider different perspectives, and explore innovative solutions. This collaborative approach strengthens the client-advisor relationship and fosters a sense of shared ownership in the decision-making process.

Providing Timely and Relevant Insights:

In a rapidly evolving business landscape, staying ahead of the curve is crucial. A trusted business advisor stays updated with industry trends, market conditions, and regulatory changes. With BEI, we empower you to be the best advisor you can be. With our Free Exit Planning Toolkit, you’ll have access to 15+ resources to get you thinking about ways to get new clients, and engage them in an Exit Planning Process. 

By providing timely and relevant insights, you can help your clients anticipate challenges, identify opportunities, and adapt their strategies accordingly. Sharing industry best practices and success stories can further empower your clients to make informed choices and achieve their business goals.

Nurturing Long-Term Relationships:

Being a trusted business advisor involves nurturing long-term relationships with your clients. This means going beyond project-based interactions and maintaining regular communication. 

By proactively reaching out, staying engaged, and offering ongoing support, you can demonstrate your commitment to their success. Building strong relationships also encourages client loyalty, referrals, and potential collaborations in the future.

The Bottom Line

Being a trusted business advisor is a role of great responsibility and privilege. By developing a deep understanding of your clients’ businesses and acting as a strategic partner, you can help them navigate challenges, make informed decisions, and achieve their goals. Keep in mind that developing an Exit Plan with your client is a journey, are you ready for your next adventure? Check out our recent post Exit Planning as an Advisor’s Next Adventure

Remember, trust is the foundation of this relationship, so always prioritize integrity, confidentiality, and the best interests of your clients. By embodying the traits of a trusted business advisor, you can become an invaluable asset to your business-owning clients and contribute to their long-term success.

Why Business Advisors are Essential for Planning a Successful Future

As a dedicated business advisor, you play a pivotal role in helping business owners navigate the complexities and challenges of planning their eventual business exit. While many owners possess a do-it-yourself mentality and believe they can handle the entirety of the Exit Planning Process  alone, it’s essential to emphasize the value of your expertise and what you bring to the table. 

Throughout this blog post, we’ll explore reasons why business owners tend to fall short when planning for their future on their own. What can you do as an advisor to better serve your clients when it’s time to exit their business? 

We’ll highlight four major elements of planning for a successful business future that can be challenging for even the most capable owners to handle independently. 

Guiding owners beyond their individual brilliance:

Business owners are often driven by their unique talents and abilities, which have propelled their success thus far. However, it is crucial to shift their mindset from relying solely on their individual brilliance to building a business that can thrive independently of them. 

Owners need to understand that if their business is entirely dependent on their presence, it becomes challenging to transition or exit. As a knowledgeable advisor, you can help owners build a business that outlasts them  by developing documented operating systems and scalable processes that reduce reliance on their personal involvement, ensuring a successful future for the business.

Clarifying the concept of a successful future:

While business owners may have a broad vision of what a successful future entails, the specifics can be hazy and uncertain. It’s common for owners to fall into the trap of overestimating their preparedness for the future, leading to complacency and potential setbacks. How do you combat this thinking as an advisor? 

By working with a professional advisor like yourself, owners can gain clarity on their financial needs and develop a comprehensive plan that aligns with their desired outcomes. Your expertise in assessing their situation and providing accurate information will enable owners to make informed decisions and mitigate risks effectively.

Next-Level Management:

One of the crucial aspects of planning a successful business future is identifying the right individuals to lead the business after the owner’s exit. However, many owners struggle with this step due to their personal relationships and emotional attachments to current managers. As a seasoned business advisor, you bring objectivity to the table, allowing you to assess the talent pool objectively. 

Your insights can help owners evaluate their current managers and determine if they possess the skills and capabilities required for the business’s continued success. By guiding owners through the process of next-level management selection, you can ensure a smooth transition and maximize the business’s potential. Looking to increase business value but not sure where to start? Check out BEI’s 9 Ways to Increase Business Value!

Navigating emotional challenges:

Planning a successful business exit is an emotional journey for owners. Their businesses often hold deep personal meaning and attachment, making it difficult for them to objectively assess their value and potential. Owners may overvalue their businesses, leading to unrealistic expectations during the exit planning process. 

Your role as a professional advisor is to provide a reality check by offering accurate valuations and assisting owners in addressing any weaknesses or areas for improvement. With your guidance, owners can detach emotionally and make decisions based on objective analysis, enabling them to create a business future aligned with their goals. 

For more on navigating emotional challenges within business continuity, check out our blog post here: Navigating Emotional Challenges in Exit Planning

The Bottom Line: 

At BEI Exit Planning, we specialize in empowering advisors to help their business owning clients to prioritize their objectives for their businesses, employees, and families. If you’re ready to discuss your goals and gain insights into achieving them, we’re here to help. Contact us at your convenience to schedule a conversation about planning your successful future.

Why Exit Planning Advisors Must Take Learning to the Next Level

In the fast-paced world of business advisory services, the importance of lifelong learning is invaluable. As an Exit Planning Advisor, your commitment to continuous education is crucial for staying one step ahead in a rapidly evolving industry. From new capabilities with Artificial Intelligence to financial and technological advancements, how can you stay on top of your game and set yourself apart from the competition? 

Throughout the course of your professional life, you’ve probably heard the term lifelong learning. Furthermore, it’s likely that the value and importance of education has been drilled into you from a young age and has ultimately led you to where you are today in your role advising business owners. In this blog, we’ll explore why Exit Planning Advisors must continue to grow their knowledge, and how obtaining a license from BEI Exit Planning can transform your advisory practice. 

Why are there continued education requirements for professional advisors? 

Continuing education requirements exist for a reason. If continuous learning wasn’t beneficial, there wouldn’t be industry standards mandating professional advisors to accumulate varying amounts of continuing education (CE) credits each year. For context, the BEI Certified Exit Planner (CExP) designation requires 30 accrued credit hours over a two-year period. 

A recent article by CE Records highlighted that “Advisors who continually engage in advanced education and continuing professional development activities will reap the rewards through increased client trust, more meaningful and personal discussions of financial matters, and compliance with industry regulations.” 

Many professional advisors would likely agree that part of their responsibility as an advisor is to maintain accurate and current information as it relates to industry trends, tax regulations, best planning practices and more. Advisory services is an industry with many moving parts, therefore, it makes sense that the landscape is growing and evolving. With such rapid growth and change, it’s not enough to just sign up for a few Exit Planning courses and call it good. 

Putting practical knowledge into perspective 

While foundational education is important, practical knowledge plays a crucial role in attracting and serving your business owning clients effectively. Consider the process of choosing a hair stylist. Your hair stylist had to complete levels of certification and pass board exams to be licensed to perform those services. However, we typically rely on other factors outside of their foundational education when determining if they will fit our needs. 

Do their service offerings align with the latest trends? Is their pricing structure comparable to other options in the market? Do they have a scheduling system in place that makes it easy and seamless for you to book appointments with them? Do they have positive reviews online or have you heard good things from a friend? 

All these considerations can be used to prove the point that practical application of a professional’s knowledge is typically deemed more important to a prospect than what their foundational knowledge is, and when and where it came from. 

The same can be said when looking at it through the lens of an Exit Planning Advisor. You’ve taken a course, perhaps even invested time and money into earning a certificate or designation. However, how has the creation and execution of your Exit Plans fared for your clients? Have you adapted your fees in a way that makes sense with your target client? Have you had to collaborate with other advisors to determine the direction of a plan or consult them with a specific client problem? With the right system in place; one that is designed to meet your clients where they are; your practical and foundational knowledge become more than just education.  

Why Exit Planning Advisors need more than education 

At BEI, we firmly believe that it’s not enough to go through a training program or sign up for a few courses on Exit Planning. Having a proven, repeatable process and access to the right tools helps you do more for your clients. 

With a BEI License, you get the framework that allows you to better understand your client’s goals and create a solution for them. Whether used for marketing, planning, or both, a BEI License allows for practical knowledge of Exit Planning to be applied and challenged every time you are working with a business owner client. 

Embracing education is one thing, but being able to use it in the context of Exit Planning engagements opens doors to higher earning potential, greater job satisfaction, and access to more resources and referrals for your services. 

How a BEI License ties it all together

BEI’s Exit Planning training is designed to give you the fundamental tools that you will be able to use and apply with one of BEI’s Licenses. Performing Exit Planning services is a learned trade that requires continued, lifelong learning. 

Ready to harness the power of education and tools to transform your planning practice? 

Contact us today so we can help you determine the best path for your training needs. With BEI product offerings, training is included at discounted rates when a license is purchased to affirm our belief that an Exit Planning License serves as a practical application tool for your training. 

Recipe For Success: Building an Advisor Team

Just like every business is unique, so are the plans owners have for transitioning out of business. Their financial and values-based goals, the desired exit path, and their timeline are all specific to their personal and professional situation. 

For these reasons, there is no one advisor that can successfully manage an entire Exit Plan from start to finish on their own. A team of experts is needed to successfully build and execute on the plan to meet the owners’ objectives. 

Whether you want to take the lead in designing the Exit Plan and coordinating the team on execution, or you want to focus on performing your area specific tasks, there are opportunities for every type of advisor to make a significant difference in the lives of their clients. 

By being in a network of advisors that can be called on when the time is right, you can save time by working with advisors familiar with your process, open up doors to working with new clients, and ultimately differentiate your practice from others that do similar work. 

What other advisors are needed for an Exit Plan?

While this list is not exhaustive and does not include specialties within a profession, these are the most common advisors included on an advisor involved in Exit Planning. 

  • Financial Planner
  • Insurance Advisor
  • CPA
  • Valuation Specialist
  • Business Attorney
  • Estate Planning Attorney
  • Transaction Intermediary
  • Wealth Manager
  • Business Consultant

When developing your network, there are certain characteristics you’ll want to look for when determining if a particular advisor will be effective on an Advisor Team. 

  1. Does the advisor have expertise in their profession? This perhaps goes without saying, but you’ll want advisors experienced in their profession in a variety of planning situations.
  2. Does the advisor have experience with owners? Consider not only the number of years the advisor has worked with business owners, but also the type of work they do. For example, there is a difference in the experience of a CPA that does tax returns versus a CPA that works with owners on strategies for tax mitigation. 
  3. Is the advisor willing and able to offer suggestions informally? Oftentimes, Exit Planning Advisors will seek guidance from members of the Advisor Team over whether a recommendation is feasible before pursuing action or officially engaging the advisor on a plan. 
  4. Is the advisor deadline-driven? One of the key aspects of a successful Exit Plan is the owner leaving when they want. That is dependent on the Advisor Team delivering on time to not delay the entire planning process. 

When is the Advisor Team involved in the planning process?

It would take more than the standard length of a blog post to list out all the possible scenarios in which each advisor type may get involved in an Exit Plan, especially when considering each unique exit path. However, we do want to showcase a few of the more common scenarios. For more on creating a comprehensive Exit Plan, check out this blog post on the BEI Exit Planning Process and working with an advisor team!

A financial planner will look at the business owner’s personal goals and lifestyle to determine how much is needed from the transfer of the business to meet that financial need. 

Additionally, they can look at the current resources to determine if there is a financial gap between where the owner is today and where they need to be at the exit event. They are looking to answer if there is enough capital and assets, given the chosen exit path, to ensure financial independence from the business.

A CPA has a key role when determining the pros and cons of each exit path, specifically with regard to structuring the transfer to minimize taxes upon exit. CPAs are also involved in the valuation of the business for the purpose of buy-sell agreements, cash flow projections, and preparing financial audits for potential buyers. Having someone on your team to help the owner not only get the highest number for their business, but make sure they get to keep the most from that, is valuable to all members involved in the process.  

It’s important for an insurance professional to look at the amount of coverage needed to fund lost income if the owner dies prior to their exit from the business. They will also review the estate plan to ensure consistency between the exit objectives and existing resources and make any modifications necessary for business continuity. An insurance professional will also analyze the need for key-person life insurance as part of preserving the business value. 

Regardless of if the owner desires to transfer to an insider or sell to a third-party buyer, you’ll need an attorney on the team to draft necessary legal documents. For insider transfers, an attorney can support with purchase agreements, buy-back agreements, incentivizing key employees and designing buy-sell agreements for the new owners. In a third-party sale, you may need several specialized advisors, such as an M&A specialist, investment banker, or business broker. 

These advisors will perform pre-sale due diligence to ensure a business is ready to go to market and negotiate the sale of the business. An attorney can also work with the owner on Non-Qualified Deferred Compensation plans to motivate and keep key employees as part of promoting business value. 

Key Ingredients to Building an Advisor Team 

Start building your team early. The earlier you have advisors in place, the easier it will be to get aligned in what the planning process looks like and each advisor’s role in that process.

As you can see just from the few insights provided in this blog, there is a lot to consider for each Exit Plan, and you will need to coordinate the activities of those advisors to ensure the recommendations are designed and executed in a way that allows the owner to leave their business when they want, to the person they choose, and for the money they need. 

Building a Business that Outlasts the Owner

An unexpected and untimely death is a business challenge that most business owners don’t want to talk about. Even fewer like to plan for this inevitable outcome, especially younger owners who don’t plan to die anytime soon. According to BEI’s 2022 Business Owner Survey, a significant percentage of owners say that the largest obstacle to Exit Planning is that they believe it’s too early and not necessary yet.  

While it’s also reported in the survey that a larger number of young owners are considering planning than ever before, it’s unlikely that many are concerned about death or disability. Though it may seem morbid, it is critical for owners to plan for their death well before they’re ready. Failing to do so could majorly disrupt the lives of the people they care about, their businesses, and their legacy

What Happens Without a Succession Plan?

As an Exit Planning Advisor knows, an essential  function of an Exit Plan is to dictate the next steps after the owner dies or becomes disabled. However, it’s often challenging to convince these owners, especially younger owners, that a succession plan must be a high-priority issue. 

It’s important to share with your clients the various ways a business can quickly spiral into chaos without a plan in place. Consider a few of the following pitfalls:

  1. Loss of direction – If there are no succession plans in place or any form of business continuity instructions, there may be a power struggle or confusion over who needs to take over responsibilities. This problem of delegating tasks can cause a halt in business growth, ultimately leading to a hold on business goals and an increased potential for rushed decision-making.  Spoiler alert: Just go watch the last season of Succession! 
  2. Loss of Employees – In the midst of chaos, owners run  the risk of losing valuable employees who jump ship due to a lack of clarity and direction. Additionally, a company facing succession struggles might have trouble attracting potential new hires and filling leadership positions. 
  3. Loss of owner’s knowledge – When the owner is the only person in the company who has knowledge of the business, its operations, its customers, its partnerships, etc.,the business likely isn’t in a position to run without them. With such heavy reliance on the owner, it is hard to manage succession challenges that come with an unexpected death, especially if none of the knowledge and processes are documented. 
  4. Loss of customers – With any change, the turmoil that comes with a sudden death or disability can increase the risk of losing customers and partners. If employees leave or management shifts, the level of service could suffer, leaving the business vulnerable to customers jumping ship. 

How to Reduce Risks 

While it can be a lofty and challenging task, your job as an Exit Planning Advisor is to make your clients aware of the risks of failing to plan, and encourage them to start a succession plan as early as possible. 

Death can come unexpectedly and destroy their life’s work. When the goal of an Exit Plan is to protect that important work, you must help your clients mitigate the risks that an unexpected death can bring by utilizing the following tactics: 

  1. Find out what is important to the owners. Asking your client what matters to them most gets to the root of their values-based goals. The first step of planning for a successful future is determining the post-exit goals that will ultimately guide the Exit Plan.  
  2. Start planning even if it seems it’s too early. Time is one of the most powerful weapons in planning. However, it’s also limited and difficult to gauge how much time an owner has left. Consider urging your clients to start with an estate plan and a business continuity plan in writing to get the ball rolling. 
  3. Become inconsequential. A business that relies heavily on the owner often dies with them. Help your clients commit to training employees or hiring next-level management that can run the business in the owner’s absence.   
  4. Build something of intrinsic valueAs advised in a recent article by Business News Daily,mitigating the risks that come with an untimely death include taking steps to improve business value. “If a business is to survive a founder’s death, it must have intrinsic value beyond what they brought,” the article noted. “If a founder wants their business to outlast them, they must create something worthy that others are motivated to own and continue.”  
  5. Document all processes and relevant provisions. It should go without saying that documentation is key in preparing for the worst case scenario. As an Exit Planning Advisor, getting your clients to start planning in small ways such as process documentation can be the motivation they need to continue down the Exit Planning path. 

The Bottom Line  

A business owner’s unexpected death will almost certainly have negative consequences for a company. The prospect of dying without a plan in place can be scary. However, if the business and the owner are able to establish a succession plan and take the necessary actions to prepare, it can cushion the impact. 

Business Owners Stepping Back to Grow Value

For many small business owners, they run the show. Owners often have too much on their plate to make any real progress. This includes creating a marketing and sales strategy, as well as taking on leadership roles such as President or CEO. 

As business advisors, you likely encounter business owners with the belief that success only comes through relentless effort and complete control of their company. 

However, the truth is that working harder and longer hours doesn’t always equate to stronger business value.

In fact, it can often hinder growth and limit potential to grow value exponentially. Throughout this blog post, we’ll dive into the concept of laying off the gas to grow business value. We’ll also  explore the concept of stepping back to grow value and how delegating tasks can lead to exponential scaling and increased profitability for business owners. 

We’ll even draw inspiration from the idea of taking summer trips as a test of how a business can run without its owner’s constant presence. For more on working less to create value, check out this Forbes Article!

Transitioning from Startup to Growth Phase:

In the early stages of a business, founders typically wear multiple hats and handle every aspect of the operation. This hands-on approach is necessary for a startup, but as the business grows, it can become a burden. As an advisor, working with your client to develop a business growth strategy can significantly contribute to their long term success and competitive advantage    

To move past the startup phase, owners must shift their mindset from execution to strategy, vision, and growth.

The Art of Delegation:

When was the last time your business-owning client took some time off for themselves? Let’s take some time to run through the benefits of delegating tasks to employees.

Empowering Employees:

  1. When a business owner takes a vacation, it creates a void that needs to be filled if they are too heavily involved in the day-to-day operations of the business. This presents an opportunity for the employees to step up and take on additional responsibilities. By entrusting them with new tasks and challenges, they are empowered to grow and showcase their leadership potential. This not only helps the business in the short term, but also creates a more confident and motivated team in the long run.

Developing Leadership Skills:

  1. When owners take time away from the business, they provide a chance for their employees to develop their leadership skills. By temporarily, and eventually permanently, assuming some of the owner’s responsibilities, they gain hands-on experience and learn to make important decisions. This helps them gain confidence, improve problem-solving abilities, and enhances their overall understanding of the business operations. Furthermore, it cultivates a culture of continuous learning and development within your organization.

Identifying Potential Successors:

  1. By advising that your clients take time to step away from the business, you are also presenting to them an opportunity to identify potential successors for key positions within the business. When they delegate tasks and responsibilities to different individuals, owners gain valuable insights into their strengths, weaknesses, and capabilities. This information can be crucial when considering a future business transfer or promotion. By identifying key employees and nurturing potential successors, you can help your clients ensure a smooth transition of leadership and safeguard the long-term success of their business.

Fostering a Collaborative Environment:

  1. Stepping away from the business encourages employees to work together and collaborate more closely. With the absence of a business owner, individuals are more likely to seek input from their colleagues, share ideas, and work as a team to overcome challenges. This collaborative environment enhances creativity, problem-solving, and builds stronger relationships among team members. It ultimately leads to a more resilient and adaptable workforce.

Enhancing Employee Morale and Engagement:

  1. Taking a vacation demonstrates that your clients trust and rely on their employees. This boost in morale and confidence can significantly impact their overall job satisfaction and engagement levels. When employees feel valued and trusted, they are more likely to go above and beyond to ensure the success of the business. Moreover, a supportive work environment promotes loyalty, reducing turnover rates and attracting top talent.

Building Systems and Replicating Success:

As entrepreneurs step back from day-to-day operations, they can focus on building systems, automating processes, and creating an organization that runs independently of their daily contributions. 

With well-established systems in place, replicating success becomes easier. Opening new offices, branches, or locations becomes feasible without overwhelming the business. Economies of scale improve margins, and the business owner can refine and build upon their achievements.

Where Does Exit Planning Fit In?

What does all of this mean for the overall value of the business? When considering business value, especially in the eyes of a third-party value, they want to know they are acquiring a business that does not rely on the current owner for success. Helping your clients ensure they have a next-level management team in place to keep the business running during the transition of ownership is one of the biggest value drivers to a business. At the same time, encouraging your client to take time away will help them with the emotional side of transitioning out of the business they built because they can preview other activities or causes they are passionate about. 

The Bottom Line: 

Stepping back to grow value is a fundamental concept for business advisors to impart to their clients. By delegating tasks and focusing on strategy and growth, owners can unlock the true potential of their businesses. 

Taking inspiration from the idea of taking summer trips as a test of a business’s autonomy, entrepreneurs can embrace delegation, build systems, and achieve exponential scaling. Remember, working less can indeed lead to making more.

Are you ready to guide your clients towards success? Start embracing the art of delegation and witness the remarkable transformation it brings to their businesses.

Burnout: More Than a Buzzword for Business Owners

Burnout has been one of the biggest buzzwords in recent years. In fact, in 2019 the World Health Organization (WHO)  officially recognized burnout as an official syndrome due to  chronic workplace stress that has not been successfully managed. 

As a professional advisor to business owners, it’s important to be able to acknowledge the signs of burnout in your clients, and more importantly, how to work with them to overcome those stressors and stay the course when it comes to planning for one the most important financial events of their lives: the exit of their business.

In this blog, we will: 

  • Define burnout as it relates to an Exit Planner’s business owner clients
  • Point out some common signs of burnout in business owners
  • Discuss tactics to overcoming burnout 
  • Emphasize the consequences of not addressing burnout 

Defining Business Owner Burnout 

The WHO characterizes professional burnout by three factors:

  • Feelings of energy depletion or exhaustion; 
  • Increased mental distance from one’s job, or feelings of negativism or cynicism related to the job; 
  • Reduced professional efficacy 

Looking at burnout through the lens of Exit Planning, burnout can be specifically problematic when working with owners who wear many hats. The mental and economic strain of running a business in a constantly changing and challenging marketplace continues to grow. 

A recent Forbes article cited statistics from a new national survey that reported 42% of small business owners have experienced burnout in the past month and 24% reported that they are currently experiencing burnout. The same article indicated that present-day burnout is likely building on top of the mental issues that were created for business owners amidst the Covid pandemic. 

As an Exit Planning Advisor, what can you do to ease the exhaustion felt by owners who have been bearing this impact for many years? Is it possible to keep them motivated enough to continue or begin an Exit Planning engagement? 

Signs of Burnout in a Business Owner

Among all the stress that comes with owning and running a business, burnout develops deeper from the perspective of maintaining a healthy work-life balance.  “While some symptoms of burnout can be apparent to those around you, many are internal, especially for driven entrepreneurs who pride themselves in their work.” (Friedman, 2022). 

In the conversations that you are having with business owners, you are in a unique position as the advisor to provide perspective to your clients. If you catch on that your clients are questioning their abilities, changing behaviors, or are totally resistant to planning or conversations about their exit, it may be time for them to take a step back and consider the signs and symptoms of burnout. 

Hubspot article discussing recovery from professional burnout lists the following signs to look out for: 

  • A sense of defeat
  • Avoidance of work 
  • Depersonalization 
  • Detachment 
  • Loss of motivation or satisfaction 
  • Feeling flat or numb
  • Feeling trapped or a loss of agency

When it comes to noticing these signs in an Exit Planning client, the consequences could be critical if it means that the owner would procrastinate or put off working on their Exit Plan. Since burnout is specifically caused by some or many job-related factors, there are a few encouraging ways to help your clients overcome these stressors. 

Overcoming Work-Related Stressors

  1. Delegate & Focus on Next-Level Management 

As businesses grow, they usually become more complex. Many business owners one day realize that they simply cannot do everything all by themselves, nor should they try to. One of the top tips that Exit Planning Advisors should try in order to address burnout is shifting the focus to delegating tasks and developing next-level managers. 

Next-level managers are those who have the skills and experience to take the business to the next level, and ultimately take over when the owner is ready to exit. By helping your clients recruit and implement management systems, it takes away some of their job-related stressors while also setting the business up for a successful future. 

When next-level managers are brought in as part of the Exit Planning Process, the business begins to rely less on the business owner and without this reliance, there are more opportunities for your client to exit their business on their terms. Even if your client has no intention of leaving any time soon, installing next-level management improves business value and gives them the freedom to focus on the most impactful business needs.
 

  1. Reassess Goals & Passions 

As a business evolves, your client’s goals, skills and passions will transform too. 

Regardless of the reasons or details, circumstances with the business can change. When the owner’s plans don’t change with reality, it can inevitably bring out burnout in your client, and lead to frustration for the advisor. It’s important to form habits of frequent evaluation and restructuring when it comes to matching goals with the strategies to get there. 

One of the biggest benefits to an owner working with an Exit Planning Advisor is that planning strategies are designed to shift as the owner’s goals change.  When an Exit Plan is designed to evolve with the owner, there is more potential to pivot and reignite the fire in your clients. 

  1. Promote recovery in healthy ways 

When it comes to overcoming burnout, much of it has to be decided and acted upon by the business owner themselves. However, Exit Planning Advisors are often faced with pushback and resistance from owners hesitant to move forward in Exit Planning. These same roadblocks can and will appear when owners are faced with burnout. 

Therefore, encouraging your owner clients to take part in positive recovery methods, even while still working, could help them in the long run. A few ideas to suggest to your owner clients could include: 

  • Spending time away or going on a vacation 
  • Dedicating certain days and times to go unplugged
  • Getting enough sleep 
  • Spending more time with friends and family 
  • Reconnecting with passions and spending time in nature 
  • Starting a group or club with other entrepreneurs  
  • Discussing and planning for the owner’s post-exit lifestyle 

Consequences of Burnout 

Burnout can be costly if not acknowledged or managed properly. For business owners, burnout can have consequences that resonate with a lack of planning for the business exit. 

That said, many of the consequences of burnout and poor management of the stressors referenced above can have an immense negative impact on the business in one or more of the following ways: 

  • Burnout leads to reactive problem-solving instead of proactive planningJust as we advise owners to begin planning their exit strategy years before they are ready to retire or transition, the same goes for burnout. It’s easier to make sound judgment and business decisions with a clear head free of stressors.  
  • When the business relies too heavily on the owner, the impact is detrimental.  Too much reliance increases the chance of the owner suffering from burnout with too much on their plate. Additionally, when the business cannot run without the owner, the transition to a successor becomes more difficult. 
  • Burnout may lead to impulsive Exit Planning decisions. As mentioned, the exit of one’s business is a significant financial event that requires much time and consideration. While Exit Plans are designed to evolve and shift when necessary, it is still important for the owner to be able to make careful choices such as selecting a business successor or evaluating business value. 

The Bottom Line 

One of the most difficult parts of addressing burnout is beginning the process before it hits. While it is possible to address burnout even in the midst of it – prevention and planning before getting too burnt out brings on a more favorable result. 

Fortunately, an inherent benefit of planning for a successful future is that these plans are designed to address many of the causes of burnout. From installing a next-level management team to ensuring the plans align with your client’s evolving goals, planning for a successful future with the help of an Advisor Team can help keep burnout at bay.