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How to Save a Legacy Business: Lessons from Sam Wo’s Possible Closure

Sam Wo, a 115-year-old Chinatown institution, faces closure as its owner retires without a successor. This historic restaurant, known for its simple Cantonese dishes and colorful legacy, highlights the vital role of Exit Planning. With proper preparation, its future could have been secured, preserving its cultural significance. Can Sam Wo’s story inspire businesses to protect their legacies?

How to Save a Legacy Business: Lessons from Sam Wo’s Possible Closure

December 9, 2024

The story of Sam Wo Restaurant, a 116-year-old Chinatown institution in San Francisco, is a bittersweet reflection of the complexities surrounding family-owned businesses and the necessity of proactive Exit Planning.

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Business Owner Pain Points

Transforming Owner Resistance into Opportunities with Proven Strategies

See how BEI helps professional advisors like you overcome owner objections to business planning conversations. When BEI engages with new and prospective professional advisors, some tell us about a common hurdle that prevents them from having the success they want: “Owners don’t want to talk about succession planning with me.” Even though advisors want to provide their important services and business owners know they should have a plan for their eventual business exits, there’s still resistance to the planning conversation. The reasons why business owners feel this way can be numerous. They may misinterpret Exit Planning as someone ripping them away from their businesses against their will. They may also think that developing a plan for transition will take up too much of their time.  While these reasons are the result of misunderstanding the point and process of Exit Planning, it doesn’t mean that advisors should disregard them as there is a large opportunity to capitalize on with owners just like this. Typically, advisors just need to frame the offer of talking about Exit Planning differently. One of the most effective ways to do this is for advisors to rely on their core expertise. Keep Planning Conversations in Your Wheelhouse All successful advisors have exceptional credentials in their respective professional fields. The obstacle that falls in their way is often related to balancing their technical expertise with the relationship-building skills necessary to become a successful advisor.  For many business owners, the idea of an advisor coming to them to talk about leaving their businesses can be jarring. After all, it’s likely that they see their businesses as an extension of themselves. So, having someone suggest that they should plan for when it’s time for that extension to go away can be confusing and even threatening. The way to overcome objections about business planning is for advisors to talk to owners in the owners’ language, using their core advisory expertise. For example, we recently spoke with a CPA who uses the BEI Premium License to attract, engage, and eventually develop a plan with clients. When this advisor first started out, he would open his planning discussions with both current and prospective clients by asking, “Would you like to talk about exiting your business?” Usually, business owners would decline. He started to get frustrated, so he reached out to BEI. We suggested that, at least initially, he focus on how his core expertise fits into succession planning rather than focusing on outright Exit Planning. This meant that rather than asking his clients if they’d like to specifically talk about leaving their businesses, he would ask them questions like, “What kinds of tax-minimizing retirement planning have you done?” or “How do you think taxes might affect you and your business when you eventually sell and retire?” These kinds of questions do two things: How BEI Helps Facilitate Planning Conversations One of the major benefits of BEI’s tools, strategies, and content licensing is that these aspects help advisors use their technical skills on a larger playing field. Exit Planning Advisors use their core expertise to open the conversation about Exit Planning on terms that both they and their business-owning clients understand and are comfortable with.  It’s easy for advisors to over leverage their expertise without asking themselves why owners would care about what they’re telling them. BEI helps advisors balance their technical expertise with the relationship-building skills they need to establish the Exit Planning conversation properly, resulting in success not only for the client, but for the advisor as well. From assessment tools and documented methods to show their expertise, to lists of questions to ask and access to advisors who have had proven success in breaking through resistance to Exit Planning, BEI knows how to help advisors start the Exit Planning conversation successfully.

Business Continuity: Ensuring Client Value

Business Continuity: Protecting Client Value

In our contemporary business world, unpredictability seems to be the only predictable element. Business owners, from fledgling startups to well-established enterprises, find themselves navigating an ever-changing landscape, teeming with unforeseen challenges and obstacles.

traditional vs digital marketing

Traditional vs. Digital Marketing: Navigating the Marketing Landscape 

Marketing is the lifeblood of any business. It’s how companies connect with their target audience, build brand awareness, and ultimately drive sales. In today’s tech-savvy world, marketing has evolved significantly, and there’s an ongoing debate about which approach is more effective: traditional or digital marketing.

increase business value

9 Ways to Increase Business Value 

Business value is important to all businesses, but it is transferable value – what a business is worth to a buyer without the owner’s presence and involvement in the business – that drives a successful exit.

business professionals continuing their career growth path

Getting Good at What You’re Bad at

The Challenge at Hand As a business owner, understanding your competitive advantage and leveraging your strengths are the catalyst behind business success. To sustain that success and grow to new heights, many business owners at some point must confront the things that they’re not so good—or even bad—at. Join us as we take a look at the following hypothetical story of a business owner who had to bolster some of her weaknesses in order to supplement her strengths and find success. Jill Stork’s remarkable journey in the realm of online security software made her renowned among local accounting firms. Being a small business with a product she believed spoke for itself, she relied heavily on word-of-mouth referrals. This business model combined with her reservations about sales and financial management, spelled challenges for the future of her business and for her own financial future.  Enter you, the business advisor.  The Advisor’s Value Proposition Jill’s situation is a classic case many advisors often encounter. Entrepreneurs possess a profound depth of knowledge in their craft but might lack the comprehensive overview to navigate the complexities of expanding or transitioning their businesses. Her first step was meeting a financial advisor. While Jill loved to say, “I just want to program”, her dreams were broader: a life of retirement in Wyoming, ensuring her children’s higher education, and the joy of flying. For business advisors, understanding a client’s core aspirations can be the foundation of a transformative strategy. The true value-add of working with an advisor skilled in Exit Planning is that you can help owners like Jill identify the gaps between her weaknesses and her future goals and plans.  While in this case Jill’s strengths were highly technical and specific, in order for her to make progress towards the post-exit life she desires she must broaden her scope. Owners like Jill need the guidance of a trusted advisor to be able to take a step back and look at the bigger business picture to include alternative sales models, additional revenue streams, and ways to improve business value.   Crafting a Blueprint for Success Motivated by a recommended Exit Planning Advisor, Jill’s journey took a turn for the better once she placed a higher emphasis on development in the areas she was lacking.  As an advisor, here’s what you can offer to clients like Jill: Why Every Business Owner Needs an Advisor Team Jill’s success story, from expanding her clientele to the eventual sale of her company, highlights the monumental impact of having the right advisory team. As a business advisor, your role in shaping, guiding, and executing such transitions is paramount. To learn more on the impact that an advisor team can have, check out our blog on Why business advisors are essential in planning for a successful future. The Bottom Line: Elevate Your Advisory Role Being a business advisor in today’s ever-evolving landscape means more than just offering advice. It’s about understanding, strategizing, and pioneering transformative journeys for your clients.

2023 BEI National Conference Highlights 

The 2023 BEI National Exit Planning Conference gathered 140 Exit Planning professionals in Denver, Colorado last week. Over three days at the Four Seasons Hotel Denver, attendees connected with peers, thought leaders, and gained insights from business, leadership, and marketing experts through a variety of sessions and networking events.

Fairness in Family-Run Businesses: A Guide for Advisors

For business advisors, the multifaceted world of family-run businesses can be as rewarding as it is complex. One of the most intricate aspects of guiding such businesses is ensuring fairness, especially when both business-active and non-business active children are in the picture. But how do you, as a business advisor, offer expert guidance in such scenarios? Understanding Fairness Beyond Business When dealing with family-run businesses, the role of a business advisor isn’t solely about dividends, shares, or operations. It’s about understanding and emphasizing the importance of fairness, a crucial consideration, especially when children play different roles within the business. Tackling the delicate issue of fairness in family business transfer is akin to navigating a complex labyrinth, but with the right approach, the journey can lead to collective success. Recognizing the unique talents and aspirations of each child is vital. Whether they are fully invested in the family enterprise or seeking different paths, their ambitions and contributions should be acknowledged. Such recognition not only ensures individual growth but solidifies the long-term success and cohesion of the family enterprise.  The Imperative of Open Communication For any business advisor, communication is essential. Remember, by fostering an environment that values open dialogue, you are laying the groundwork for mutual understanding and respect. Advisors should actively encourage the allocation of resources and mentorship for business-active children, helping them bloom within the company’s confines. Simultaneously, it’s vital to bolster non-business active children by supporting their ambitions outside the family firm. As highlighted in a previous BEI article sharing eight questions to ask your client as their child takes over the business, it’s crucial for every voice to be heard, acknowledged, and appreciated. Crafting a Legacy Rooted in Fairness Incorporating fairness into a family business is not just about the present but is a legacy-building move. A culture rooted in fairness fosters adaptability, collaboration, and resilience. It’s about making the family-run business not just an enterprise but a living ecosystem that thrives on collective aspirations and dreams. Such a culture enhances the bond within the family, also bolstering the reputation of the business in the wider community. Fairness is, after all, more than equitable distribution; it’s about shaping an environment where every member has an equal shot at success. For a deeper dive into this, check out our blog post on 5 pros and cons of family business transfers!  The Bottom Line To business advisors guiding family-run businesses: fairness is not just a principle to uphold; it’s a strategy for long-term success. It’s about recognizing individual paths, facilitating open dialogue, and ensuring that each member feels valued and included. By championing these principles, you’ll be guiding your clients towards a brighter, more harmonious future where both the business and family members can thrive. Remember, in the intricate dance of family-run businesses, fairness is the tune to which success gracefully sways.

What Does it Mean to Be a Trusted Business Advisor?

In today’s competitive business landscape, business owners face numerous challenges in running their organizations successfully. Between navigating through complex decisions that impact the future, fluctuations in the market, and ever-changing customer demands, developing a business plan that includes exiting one’s business typically falls by the wayside.  In this dynamic environment, having a trusted business advisor by their side can make a significant difference. In this blog, we’ll explore what it means to be a trusted business advisor and how this role can benefit both your business-owning clients and your advisory practice when it comes to Exit Planning. Understanding the Role of a Trusted Business Advisor: Being indispensable to your client and building a relationship based on trust go hand in hand, and goes beyond the traditional role of a typical service provider. They develop a deep understanding of their clients’ business, objectives, and challenges, becoming a valued confidant and strategic partner. This relationship is built on trust, integrity, and a shared commitment to the success of the client’s business.  Building a Strong Partnership: To be a trusted business advisor, it’s crucial to establish a strong partnership with your clients. This involves actively listening to their goals, concerns, and vision for the future. By understanding their unique needs and aspirations, you can provide tailored advice and support that aligns with their business objectives.  Providing Objective and Expert Guidance: One of the primary responsibilities of a trusted business advisor is to offer objective and expert guidance. This means providing insights and recommendations based on your industry knowledge, experience, and analysis of your clients’ circumstances. Whether it’s strategic planning, financial management, or operational improvements, your expertise can help your clients make informed decisions and avoid potential pitfalls. Acting as a Sounding Board: Running a business can be a long, intense journey, and business owners often need someone to bounce ideas off and discuss their challenges. As a trusted business advisor, you can serve as a sounding board for your clients.  By actively listening and asking thought-provoking questions, you can help them gain clarity, consider different perspectives, and explore innovative solutions. This collaborative approach strengthens the client-advisor relationship and fosters a sense of shared ownership in the decision-making process. Providing Timely and Relevant Insights: In a rapidly evolving business landscape, staying ahead of the curve is crucial. A trusted business advisor stays updated with industry trends, market conditions, and regulatory changes. With BEI, we empower you to be the best advisor you can be. With our Free Exit Planning Toolkit, you’ll have access to 15+ resources to get you thinking about ways to get new clients, and engage them in an Exit Planning Process.  By providing timely and relevant insights, you can help your clients anticipate challenges, identify opportunities, and adapt their strategies accordingly. Sharing industry best practices and success stories can further empower your clients to make informed choices and achieve their business goals. Nurturing Long-Term Relationships: Being a trusted business advisor involves nurturing long-term relationships with your clients. This means going beyond project-based interactions and maintaining regular communication.  By proactively reaching out, staying engaged, and offering ongoing support, you can demonstrate your commitment to their success. Building strong relationships also encourages client loyalty, referrals, and potential collaborations in the future. The Bottom Line Being a trusted business advisor is a role of great responsibility and privilege. By developing a deep understanding of your clients’ businesses and acting as a strategic partner, you can help them navigate challenges, make informed decisions, and achieve their goals. Keep in mind that developing an Exit Plan with your client is a journey, are you ready for your next adventure? Check out our recent post Exit Planning as an Advisor’s Next Adventure!  Remember, trust is the foundation of this relationship, so always prioritize integrity, confidentiality, and the best interests of your clients. By embodying the traits of a trusted business advisor, you can become an invaluable asset to your business-owning clients and contribute to their long-term success.

Why Exit Planning Advisors Must Take Learning to the Next Level

Why Exit Planning Advisors Must Take Learning to the Next Level

In the fast-paced world of business advisory services, the importance of lifelong learning is invaluable. As an Exit Planning Advisor, your commitment to continuous education is crucial for staying one step ahead in a rapidly evolving industry. From new capabilities with Artificial Intelligence to financial and technological advancements, how can you stay on top of your game and set yourself apart from the competition?  Throughout the course of your professional life, you’ve probably heard the term lifelong learning. Furthermore, it’s likely that the value and importance of education has been drilled into you from a young age and has ultimately led you to where you are today in your role advising business owners. In this blog, we’ll explore why Exit Planning Advisors must continue to grow their knowledge, and how obtaining a license from BEI Exit Planning can transform your advisory practice.  Why are there continued education requirements for professional advisors?  Continuing education requirements exist for a reason. If continuous learning wasn’t beneficial, there wouldn’t be industry standards mandating professional advisors to accumulate varying amounts of continuing education (CE) credits each year. For context, the BEI Certified Exit Planner (CExP) designation requires 30 accrued credit hours over a two-year period.  A recent article by CE Records highlighted that “Advisors who continually engage in advanced education and continuing professional development activities will reap the rewards through increased client trust, more meaningful and personal discussions of financial matters, and compliance with industry regulations.”  Many professional advisors would likely agree that part of their responsibility as an advisor is to maintain accurate and current information as it relates to industry trends, tax regulations, best planning practices and more. Advisory services is an industry with many moving parts, therefore, it makes sense that the landscape is growing and evolving. With such rapid growth and change, it’s not enough to just sign up for a few Exit Planning courses and call it good.  Putting practical knowledge into perspective  While foundational education is important, practical knowledge plays a crucial role in attracting and serving your business owning clients effectively. Consider the process of choosing a hair stylist. Your hair stylist had to complete levels of certification and pass board exams to be licensed to perform those services. However, we typically rely on other factors outside of their foundational education when determining if they will fit our needs.  Do their service offerings align with the latest trends? Is their pricing structure comparable to other options in the market? Do they have a scheduling system in place that makes it easy and seamless for you to book appointments with them? Do they have positive reviews online or have you heard good things from a friend?  All these considerations can be used to prove the point that practical application of a professional’s knowledge is typically deemed more important to a prospect than what their foundational knowledge is, and when and where it came from.  The same can be said when looking at it through the lens of an Exit Planning Advisor. You’ve taken a course, perhaps even invested time and money into earning a certificate or designation. However, how has the creation and execution of your Exit Plans fared for your clients? Have you adapted your fees in a way that makes sense with your target client? Have you had to collaborate with other advisors to determine the direction of a plan or consult them with a specific client problem? With the right system in place; one that is designed to meet your clients where they are; your practical and foundational knowledge become more than just education.   Why Exit Planning Advisors need more than education  At BEI, we firmly believe that it’s not enough to go through a training program or sign up for a few courses on Exit Planning. Having a proven, repeatable process and access to the right tools helps you do more for your clients.  With a BEI License, you get the framework that allows you to better understand your client’s goals and create a solution for them. Whether used for marketing, planning, or both, a BEI License allows for practical knowledge of Exit Planning to be applied and challenged every time you are working with a business owner client.  Embracing education is one thing, but being able to use it in the context of Exit Planning engagements opens doors to higher earning potential, greater job satisfaction, and access to more resources and referrals for your services.  How a BEI License ties it all together BEI’s Exit Planning training is designed to give you the fundamental tools that you will be able to use and apply with one of BEI’s Licenses. Performing Exit Planning services is a learned trade that requires continued, lifelong learning.  Ready to harness the power of education and tools to transform your planning practice?  Contact us today so we can help you determine the best path for your training needs. With BEI product offerings, training is included at discounted rates when a license is purchased to affirm our belief that an Exit Planning License serves as a practical application tool for your training.