Navigating Psychological Forces in Business Exits: Insights for Professional Advisors

In the realm of business exits, understanding the psychological mindset of business owners is paramount for professional advisors. Many times the aversion or hesitations advisors perceive from their owner clients have far deeper explanations that are worth consideration. From when and how to approach the conversation, to determining what services might benefit them most, there are a lot of considerations when entering into a planning engagement. Have you been faced with any of the following factors? If so, what advice can you share with us? 

Click here to download the guide below to learn tips on engaging owners before, during, and after their business transition!

Owners embarking on the journey of exiting their businesses by way of sale, insider transition, ESOP, or an alternate path, are often influenced by a myriad of psychological forces that can significantly impact their decisions and behaviors throughout the process. Recognizing these forces and knowing how to navigate them can greatly enhance an advisor’s ability to guide their clients towards successful exits. Let’s explore a few of these forces in more detail below. 

Fear of Loss: 

One of the most potent psychological forces influencing business owners contemplating an exit is the fear of loss. Owners haven’t only invested their money, they’ve committed their time, effort, and emotions into  building their businesses. The prospect of letting go of their business can trigger anxiety and uncertainty about the future. 

Advisors need to acknowledge and address these fears by providing reassurance, offering realistic assessments of potential outcomes, and highlighting the opportunities that lie beyond the exit. Many times, owners have not even begun to envision what their post-exit lifestyle could look like if they take the necessary planning steps ahead of time. 

Emotional Attachment: 

Businesses are often intertwined with the personal identities of their owners. Letting go of a business can feel like relinquishing a part of oneself. Emotional attachment can cloud judgment and lead to irrational decision-making. 

Professional advisors should approach these situations with empathy, understanding the emotional significance of the business to the owner. They can help owners detach emotionally by focusing on the strategic aspects of the exit and emphasizing the potential for personal growth and new opportunities.

Risk Aversion: 

Many business owners are naturally risk-averse, especially when it comes to significant changes like exiting their businesses. The fear of the unknown and concerns about financial stability can cause owners to hesitate or resist discussing the exit process. 

Advisors can mitigate this by providing comprehensive risk assessments, exploring alternative exit strategies, and implementing risk mitigation strategies such as contingency plans, incentive planning, and financial safeguards.

https://beiwp.itulbuild.com/event/bei-strategies-for-success-using-phantom-stock-incentive-planning-to-exceed-goals-and-roi
Register for an upcoming webinar at the above link where a case study will be reviewed detailing the success an owner had post-exit after implementing risk mitigation strategies.  

Overvaluation: 

Owners often have an inflated sense of the value of their businesses, which can hinder the exit process. Unrealistic expectations regarding valuation can lead to negotiations breaking down or deals falling through. Overvaluation can also provide for an unforeseen gap to present itself to the owner between what they actually have and what they need in order to provide for their desired post-exit lifestyle. 

Professional advisors play a crucial role in managing these expectations by conducting thorough and accurate valuations, educating owners about market realities, and guiding them towards realistic valuation targets. Clear communication and transparency are essential in aligning expectations with market realities.

Loss of Purpose:

For many business owners, their entrepreneurial ventures are not just about financial gain but also about fulfillment and purpose. Exiting the business can leave them feeling adrift and purposeless, especially if they are also exiting the workforce too.

Advisors can help owners navigate this existential transition by facilitating discussions around life goals, values, and personal aspirations. Encouraging owners to envision the next chapter of their lives and explore new avenues for fulfillment can ease the emotional burden of exiting the business.

Conclusion

In conclusion, understanding and addressing the psychological forces at play in business exits is essential for professional advisors seeking to guide their clients towards successful outcomes. By recognizing the fears, emotions, and biases that influence owners’ decision-making processes, advisors can tailor their strategies and interventions to support owners effectively through every stage of the exit journey. 

Through empathy, expertise, and strategic guidance, advisors can empower owners to navigate the complexities of business exits with confidence and clarity. A recent presentation by Dr. Allie Taylor of Clearwater Insights, LLC, shared that there is tremendous power in working with an owner’s natural inclinations, which are oftentimes viewed as resistance, rather than against them.

To watch the recording of Dr. Taylor’s presentation that expands on this topic of psychological forces in owners, follow the link below.

https://beiwp.itulbuild.com/webinars/?wchannelid=sw5zip1zi8&wmediaid=mhthkb9rv9

Engaging Successful Business Owners is Easy!

It’s hardly news that that the most attractive market for your financial and insurance services and products are successful business owners. Yet, it can be difficult to attract and engage these owners as clients because they are laser-focused on their businesses. These owners are often deeply immersed in the day-to-day operations, strategic planning, and decision-making processes of their businesses. To effectively engage owners, financial and insurance advisors must approach owners through methods that recognize the specific needs and constraints of successful business owners.

In order to engage owners in planning, you must use an approach with owners that aligns what you have to offer with what owners want: To grow and protect their businesses. Owners are far more willing to meet and engage with you if you can demonstrate how you can help them. Is that something you are doing effectively today?

It might be obvious that a process called “Owner-Based Planning” would do precisely that: Help owners do what they want to do by growing and protecting cash flow and business value. What isn’t so obvious is that financial and insurance advisors trained in Owner-Based Planning more effectively engage more business owners clients than those who are not. But to work with more owners, you need to change or alter your approach to attracting and engaging them.

In this blog, we’ll cover how utilizing Owner-Based Planning can help.

A New Approach to Engaging Business Owners

At BEI, we are firm believers in the effectiveness of targeted marketing and client engagement, which entails delivering the appropriate messages to the right individuals with consistency, and then delivering customized solutions to your prospects. For owners, their time is a precious commodity, and they are highly selective about how they use it. That’s why we’re providing you with a three-step approach to connect with owners.

Step One:  Focus your marketing on providing information about how to grow and protect value. Clearly articulating the value of your offerings and the efficiency of your services is essential to capturing owners’ attention.

Our Owner-Based Planning Advisors use brandable newsletters (“Business Briefs”) whose topics include:

  • When Business Value Stalls
  • All Business Value is Not Equal
  • Using Owner-Based Planning to Build Business Value

Our Advisors also use brandable white papers that describe in greater detail topics like using value drivers to increase the value of a company and filling gaps in business continuity plans.

Our marketing tools and resources seldom mention life insurance or investment planning. Instead, the emphasis is placed on the ways owners can build and safeguard the value of their businesses – a topic that universally captures the interest of all owners.

Step Two: Help owners identify and prioritize their company-related concerns or challenges using a software-based Assessment. Common challenges include developing and retaining management, growing cash flow, and involving family in ownership.

Step Three:  Address the concerns identified in the Assessment. We’ve created over 30 recommendations for action designed to address various owner challenges. Nearly all of them require the purchase of one of your products or services. These tailored solutions are not only a critical component of attracting and engaging successful business owners, but also reinforce the necessity of your firm’s products in growing and protecting their business.

Once owners understand that you—unlike your competitors—have the expertise and tools to help them grow and protect business value, engaging them is that easy.

https://beiwp.itulbuild.com/event/bei-strategies-for-success-using-phantom-stock-incentive-planning-to-exceed-goals-and-roi

Championship Advisor Teams: A Super Bowl Strategy for Exit Planning

It’s Super Bowl Weekend! As the San Francisco 49ers get ready to take on the reigning champs in the Kansas City Chiefs, business owners around the country are looking to exit their businesses, but might not have the right resources to reach all of their goals at the time of their exit.

For each team playing on Sunday, it’s taken grit, perseverance, and hard work to be able to perform on the biggest stage in sports. It’s no different for business owners, who dedicate their lives to something they believe in. Just as professional sports organizations carefully select each player when developing a championship-caliber team, assembling an advisor team for business Exit Planning is an essential process for generating exit success.

Every business owner’s exit strategy is as unique as the teams that compete for the Super Bowl, with specific financial goals, values, and timelines. Leaving a business carries countless implications that affect more than just the business owner: For instance, an owner looking to exit their business needs to consider whom he or she will transfer the business to; how taxes will affect the net sale price; how he or she can make sure that key employees don’t sabotage the sale; and how to distribute wealth from the sale among family, charity, investments, and self.

Just as no single player can win the game alone, successfully creating and executing an Exit Plan typically requires expertise from several advisors from different professional fields. That’s because no single advisor has sufficient expertise or experience to create and implement all of the activities required in a typical Exit Plan. In many cases and throughout our history as thought leaders across the Exit Planning industry, a collaborative effort from a network of seasoned professionals is essential for success. 

Across all sports, bench players have an important role in relieving starting players in special situations, such as when the bench player excels over the starter in a specific circumstance. That’s precisely what your Advisor Team does. While the Exit Planner often takes the lead for the overarching Exit Planning Process, the Exit Planner knows when to insert his or her bench players to maximize performance and output, giving the team’s owner (i.e., the business owner) the best chance to succeed. Let’s take a deeper dive into the Exit Planning end zone and how each professional plays an integral role in ensuring a successful exit.

The Game Plan

The Quarterback: The Exit Planning Advisor

In this strategic game, the Exit Planning Advisor acts as the quarterback, calling the plays and coordinating the team’s efforts towards achieving the business owner’s exit objectives. This role demands a comprehensive understanding of the owner’s goals and the ability to lead and integrate the efforts of various specialists.

The Offensive Line: Financial Strategists

This line-up includes Financial Planners, CPAs, Valuation Specialists, and Wealth Managers, each tasked with protecting and maximizing the owner’s financial interests. Like any football team’s offensive line, they work in unison to create a strong defense against financial vulnerabilities, ensuring the business’s value is optimized for exit.

The Defensive Team: Legal and Risk Advisors

Business and Estate Planning Attorneys, along with Insurance Advisors, form the defense, mitigating risks and ensuring the owner’s legacy is preserved through carefully crafted legal strategies and protective measures. Their expertise is crucial in navigating the complexities of business continuity and legal compliance.

Special Teams: The Niche Experts

Niche advisors, including Business Consultants and M&A Specialists, are the special teams, bringing unique skills for specific challenges. Their involvement can make the critical difference in preparing the business for a successful transfer or sale.

Building the Team

Identifying MVPs

When selecting advisors for your team, prioritize expertise, experience with owners, willingness to provide informal advice, and a deadline-driven approach. These qualities ensure that the team can effectively address the unique challenges and opportunities of Exit Planning. Having an advisor team full of MVPs is also a differentiation strategy for you and your services as owners want to work with advisors and advisor teams they can trust to help them achieve their goals! 

The Strategic Playbook

For a deeper dive into building engagement and advisor teams, check out our blog on  Building Engagement & Advisor Teams One Step at a Time. This resource provides valuable lessons on forming a cohesive team that can navigate the complexities of Exit Planning together.

Execution for the Win

Remember, it’s never too early to plan for a business exit! Starting the team-building process early is key to aligning strategies and ensuring that each advisor’s role is clear. Check out this article From Entrepreneur answering the question, When Should Business Owners Start Developing an Exit Plan? This approach not only streamlines the Exit Planning process but also opens new opportunities for client engagement and sets your practice apart in a crowded field.

Engaging Owners Before, During & After Transition

As we inch closer to kickoff, remember that like a championship team, a well-coordinated group of advisors is essential for navigating a business owner through a successful exit. With the right team in place, business owners can achieve their exit goals, ensuring a legacy that endures beyond their tenure. Connect with us on LinkedIn, Facebook, and Twitter for more insights and updates!

The Power of Collective Expertise in The Business Value Conversation

Did you know that collaborative expertise can lead to a remarkable increase in business value? In today’s fast-paced and evolving business world, the synergy of collective knowledge isn’t just beneficial – it’s essential.

There has been a lot of discussion lately in the business planning space around the topic of growing and protecting business value. Wealth and insurance professionals are increasingly recognizing the value of collaborating with growth advisors and business coaches to unlock profit and value growth for their business owner clients. This collaborative approach is driven by the understanding that achieving sustainable success in the business world requires a multi-faceted strategy, blending financial expertise with strategic guidance. 

In a recent BEI webinar, Founder John Brown met with George Sandmann, Founder and CEO of Growth Drive LLC., to discuss this topic. During the presentation, there was some time spent diving deeper into business growth and what elements of growing and protecting value are important to advisors when working with business owners. Simply put, when it comes to business value, collaboration is key

sandmann webinar recording

The Three Dimensions of Business Growth

One of the key focal points of this collaboration, and as discussed in the aforementioned webinar,  is the emphasis on the three dimensions of business growth: predictable profits and cash flow, predictable growth, and predictable equity value. By working together, wealth and insurance professionals, growth advisors, business coaches, and other members of the advisor team, create a holistic framework that addresses not only short-term financial gains but also long-term sustainability and value creation.

Predictable profits and cash flow: Profits and cash flow are crucial for the stability and day-to-day operations of any business. Wealth and insurance professionals bring their financial acumen to the table, ensuring that businesses have the necessary financial foundation to weather uncertainties and capitalize on opportunities. Growth advisors and business coaches contribute by helping business owners develop strategies for consistent growth, aligning with the overall financial objectives. Finally, predictions on profits and growth can drive the direction of the planning so it’s important to have a realistic and accurate representation of what profits and cash flow will look like within a forward-looking timeframe.  

Predictable growth: As the second dimension of growth, predictable value is what is used to underscore the collaboration between professionals. Business owners seek not only immediate success but also sustained growth over time. Growth advisors play a vital role in crafting growth strategies that align with the unique goals and challenges of each business. They provide insights, market intelligence, and actionable plans to drive continuous expansion and lead owners to the growth required to exit or transition on their terms. 

Predictable equity value: Equity value is particularly crucial when considering Exit Planning conversations. Business owners often face the question of how to extract value from their businesses, whether through a sale, merger, or insider transfer. Here, the collaboration between wealth and insurance professionals, growth advisors, and business coaches becomes instrumental. By building and enhancing the equity value of the business, they set the stage for a successful exit, ensuring that the business owner maximizes returns when transitioning out of the business.

Collaboration is Key 

Exit Planning and Owner-Based Planning conversations become more comprehensive and strategic when the focus is on building business value. Business coaches, with their expertise in strategic planning, guide business owners through the intricacies of exit options. Whether selling to a third party, passing the business to family members, or implementing an employee buyout, the emphasis on building equity value ensures a smoother and more lucrative transition.

Moreover, business advising is increasingly recognized as a team sport. The collaboration between wealth and insurance professionals, growth advisors, and business coaches exemplifies the collective effort required to address the multifaceted challenges businesses face. Each professional brings a unique perspective and skill set, creating a synergy that goes beyond individual expertise.

Conclusion

In conclusion, the collaboration between wealth and insurance professionals, growth advisors, business coaches, and other advisors is a strategic move towards unlocking profit and value growth for business owner clients. By addressing the three dimensions of business growth and incorporating planning conversations into the equation, this collaborative approach ensures a comprehensive and sustainable strategy for long-term success. Business advising, as a team sport, exemplifies the power of collective expertise in navigating the complex landscape of business growth and value creation.